Privacy Policy

At By Sam Sultan, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your data when you visit

www.bysamsultan.co.uk or get in touch with us.

Data Protection

We comply with the General Data Protection Regulation (GDPR), which sets the standards for handling personal data and your rights regarding it.

We only collect and process your data where we have a lawful basis to do so, and you have the right to access, amend, or delete your information at any time.

Personal data includes anything that could identify you, such as your name, contact details, or online identifiers (e.g., cookies or IP addresses). As the ‘data controller’, By Sam Sultan is responsible for managing this data in line with GDPR requirements.

Anonymous data that cannot identify you personally, but which helps us understand usage patterns, is not covered by GDPR.

1. What do we collect and how do we use it?

We collect information to respond to your enquiries and to help make your experience with By Sam Sultan smooth and useful.

Contact Details

When you contact us via the website (www.bysamsultan.co.uk), we may collect your name, email address, and optionally, your phone number. This information is used solely to respond to your enquiry.

These details may be shared internally with relevant team members at By Sam Sultan to assist with your query or service.

Session Details

We may collect anonymised data about your website session—such as browser type, device, location, and referral source (e.g., Google search or social media). This data helps us analyse site performance and improve how we communicate with visitors.

We use cookies (small text files) on our website for several reasons, including enhancing security and tracking website performance.

You can choose to disable cookies in your browser settings if you prefer not to allow them.

Unless otherwise requested, data collected through the website will be retained until the website ceases operation, at which point all personal data will be deleted.

2. Why might we contact you?

We may contact you for the following reasons:

To respond to an enquiry you’ve submitted via the website or email.
To follow up on a project, quote, or service you’ve requested.
To ask for feedback or share information related to our work together.

3. What are your rights?

Under the GDPR, you have the following rights regarding your personal data:

Access Your Data

You can request a free copy of the personal data we hold about you.
Amend or Correct Your Data
If any of your information is incorrect or out of date, contact us and we’ll update it.
Request a Copy in a Portable Format
You can request your data in a common, machine-readable format.
Request Data Deletion
To have your data deleted, just contact us.
Please note that we may not be able to delete data that is linked to ongoing or unpaid projects.
Within one month of your request, we’ll confirm:
What personal data we hold.
That we’ve provided or deleted it as requested.

4. How do we keep your data secure?

No payments are processed directly through www.bysamsultan.co.uk. Any financial transactions are handled via secure, encrypted third-party services.

Third-Party Tools

We use reputable third-party tools to help run our business—such as website platforms, email providers, and project management software.

When you interact with us, your data may be processed through these tools. Where we don’t have a legitimate interest, we’ll ask for your permission (for example, for email marketing). We’ll never sell your data.

These providers are also required to comply with GDPR and have their own data protection measures in place.

If you follow links to other websites from ours, please be aware they will have their own

privacy policies.

Further Information

If you have any questions about this policy or how we handle your data, please contact us at hello@bysamsultan.co.uk.